sonolus Casino & Sportsbook Data Care

This page describes what we collect when you use sonolus and how we keep that data protected. We are committed to transparency about data handling, and we comply with applicable data-protection regulations in every jurisdiction where we operate.

When you register a sonolus account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or engage with our football sportsbook, live-dealer tables, or slot games, we collect and process personal information. We use that information to operate your account, process payments, prevent fraud, and improve our service. This policy outlines exactly what we collect, who we share it with, and your rights over your data.

Our services are available only where local law permits. We operate in jurisdictions across Jakarta, Surabaya, Bandung, Medan, and beyond. Your data may be stored and processed on servers that sit outside your immediate jurisdiction, subject to the same security standards we apply everywhere.

What Data We Collect on sonolus

Account registration and identity information

When you create a sonolus account, we collect your email address, phone number, and date of birth. We also ask for a password, which you create and control. During account setup, we require identity verification—we ask you to provide a photo of your national ID, passport, or equivalent document. This is mandatory and complies with anti-money-laundering regulations. We store your identity document securely, encrypted and separate from your account balance data, and we do not share it with third parties without legal requirement.

Payment and transaction data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction outcome. We keep this information to reconcile accounts, process refunds if needed, and detect fraudulent activity. Your payment method details (e.g., bank account number or e-wallet ID) are handled by our payment processors, not stored directly on our systems. We never store full credit card numbers or passwords in plain text.

Winnings, losses, and account balance changes are tracked in real time. We record every football bet placed on Liga 1, Piala AFF, Champions League, or other markets; every live-dealer table session; and every slot or number game entry. This data helps us settle accounts accurately and provide you with a complete transaction history.

Device and behaviour data

We collect information about the device you use to access sonolus—operating system, browser type, IP address, and device ID. We track which games you engage with, how long sessions last, and when you log in. This helps us understand platform performance, detect suspicious activity (e.g., multiple simultaneous logins from different countries), and improve user experience. We do not track your location in real time, but we may infer approximate location from your IP address to verify jurisdictional eligibility.

We use cookies and similar tracking technologies to remember your login session and user preferences. Cookies are small files stored on your device; they do not collect personal information by themselves but help us recognise you when you return to sonolus. You can disable cookies in your browser settings, but some platform features may not work properly without them.

Communication data

When you contact sonolus support via email or in-app chat, we record your message, our response, and any attachments. We keep these records to resolve issues, train our support team, and improve our service. If you report a problem with a football betting market, a live blackjack session, or a slot game payout, we review game logs and transaction records to investigate.

How We Use Your Data and Who We Share It With

Our purposes for data processing on sonolus

We use your data to:

• Create and manage your sonolus account, including identity verification and know-your-customer (KYC) compliance.
• Process deposits, withdrawals, and account settlements accurately.
• Provide customer support and respond to disputes or complaints.
• Detect and prevent fraud, money laundering, and account abuse.
• Operate and improve our sportsbook (Liga 1, Piala AFF, Champions League markets), live-dealer games, and slots.
• Personalise your experience and recommend games or markets tailored to your interests.
• Comply with legal obligations in our operating jurisdictions.

We do not sell your personal data to third parties for marketing. We do not use your data to profile you or make automated decisions about your account without human review.

Third-party service providers and data sharing

We share your data with trusted third parties only when necessary:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet handle payment transactions. We share transaction details with them to settle deposits and withdrawals.
• KYC and identity verification providers: Third-party services verify your identity documents and check you against sanctions lists. We share your name, ID number, and document photos with these providers only for verification.
• Bank partners: Our banking partners process virtual account transfers and receipt confirmations.
• Hosting and cloud providers: Our servers may be hosted by third-party cloud services. These providers access data only to maintain infrastructure and do not use it for their own purposes.
• Legal and regulatory authorities: If required by law (e.g., a court order, tax authority request, or anti-money-laundering investigation), we provide data to government agencies. We will inform you of such requests unless legally prevented.

All third parties are bound by confidentiality agreements and process data only as we direct. We do not permit them to use your data for their own marketing or purposes.

Your rights over your data on sonolus

You have the right to:

• Access: Request a copy of all data we hold about you. Contact support with your account email, and we will provide a summary.
• Correction: If your data is inaccurate, ask us to correct it. You can update email, phone, and address information in your account settings.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements (we may need to keep transaction records for several years for compliance).
• Opt-out: Unsubscribe from promotional emails by clicking the unsubscribe link or contacting support.
• Portability: Request your data in a portable format suitable for transfer to another service.

We process your data with security and transparency as our foundation—encrypted transmission, limited sharing, and your control over personal information.

Data retention and account closure on sonolus

We retain your data as long as your account is active. If you close your account, we retain transaction records, identity documents, and payment details for at least several years, as required by anti-money-laundering and tax regulations. We delete non-essential data (browsing history, game session logs, support messages) after a retention period defined by local law.

If your account is suspended due to breach of terms, we may retain data indefinitely to prevent re-registration or fraud. If you request account deletion, we process this request within standard timeframes, but regulatory obligations may prevent immediate erasure of certain records.

Data security and encryption on sonolus

We protect your data using industry-standard security practices:

• SSL encryption: All communication between your device and our servers is encrypted in transit.
• Password hashing: Your password is hashed using a one-way algorithm; we cannot see it or recover it in plain form.
• Access controls: Only authorised personnel access your data, and only for specified purposes.
• Firewalls and intrusion detection: We monitor our systems for unauthorised access and respond to security incidents.
• Regular audits: We conduct security assessments to identify and address vulnerabilities.

However, no security is absolute. If we discover a breach, we will notify you via email and advise remediation steps (password reset, account review). We encourage you to use a strong, unique password and enable two-factor authentication where available.

International data transfers and jurisdiction

Your data may be stored and processed on servers outside your jurisdiction. Our servers may sit in different countries, each with varying data-protection laws. When your data is transferred internationally, we apply the same encryption and security standards everywhere. We comply with data-protection regulations applicable in each jurisdiction where we operate, including those in Jakarta, Surabaya, Bandung, Medan, and other regions.

Cookies and tracking technologies

We use cookies to enhance your sonolus experience. Session cookies remember your login and expire when you close your browser. Persistent cookies store your preferences and remain on your device until you delete them. We use analytical cookies to understand how users interact with the platform—which games are popular, where users encounter issues, and which payment methods are most common.

Third-party analytical services (such as traffic analysis tools) may place cookies on your device. These tools collect aggregated data and do not identify individuals. You can opt out of analytics by disabling cookies in your browser or by contacting support.

Updates to our privacy policy

We may update this policy as our practices evolve or regulations change. Material changes will be announced via email or in-app notification. Your continued use of sonolus after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

Contact us about privacy on sonolus

If you have questions about this privacy policy, wish to exercise your rights, or suspect a data breach, contact our support team via email or in-app messaging. Provide your account email, phone number, and a clear description of your concern. We will respond during business hours with guidance or an investigation update. For urgent matters (suspected account compromise, potential data breach), mark your message as urgent, and we will prioritise your request.

We at sonolus remain committed to protecting your data while delivering a seamless platform for football sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer entertainment, slot games, and esports markets. Your trust is fundamental to our operations. Thank you for using sonolus responsibly and for reviewing our privacy practices.