sonolus Account & Payment FAQ

During registration, you provide a username (3–20 characters, letters and numbers), email address, mobile phone number (including country code), and a password (minimum 8 characters with uppercase, number, and symbol). You then confirm your email by clicking a verification link we send to your inbox. Next, you upload a government-issued identity document—national ID, passport, or driver's license—for know-your-customer (KYC) verification. Our team reviews your document during business hours; most approvals take 24 hours or less. Once approved, your account is unlocked for deposits, gameplay, and withdrawals. This verification applies to all users across Jakarta, Surabaya, Bandung, Medan, and all other permitted jurisdictions.

No. Each person is permitted one account on sonolus. Creating multiple accounts to circumvent limits, access restrictions, or bonus terms is prohibited. If we detect multiple accounts under your identity, all accounts may be suspended and any balances forfeited. If you have a legitimate reason to create a second account (e.g., account recovery after loss of credentials), contact our support team first to discuss. Do not attempt to bypass this policy—it protects the integrity of our platform for all users.

Yes. sonolus supports deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual accounts. When you select bank transfer as your deposit method, we generate a unique virtual account number (online payment, e-wallet, mobile banking, or local payment) linked to your sonolus account. You transfer funds from your own bank account to that virtual account; the money appears in your sonolus balance during business hours. Withdrawals return to the same bank account you originally transferred from. We also support e-wallets (online payment, e-wallet, mobile banking, local payment, online payment) and e-wallet for faster settlement. Choose the method that suits your account and processing preference.

Deposit minimums and maximums depend on your chosen payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment typically have lower minimums and streamlined processing. Bank transfers (online payment, e-wallet, mobile banking, local payment virtual accounts) may have different limits depending on your bank. When you select a payment method during deposit, the platform displays the minimum and maximum for that option. Your account settings also show your deposit history and current balance. If you have questions about limits for your specific method, contact our support team and we will clarify the ranges and any applicable fees.

Before your first session, review our terms and conditionswhich cover game rules, payout structures, and account policies. Our platform offers football sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and number prediction. Each section has its own rules and odds. Live-dealer games are certified for fairness; slots use random-number generators. Understand payout percentages, bet limits, and account balance mechanics before committing funds. Contact support if any rule is unclear.

Our weekly cashback offer provides a percentage return on net losses incurred during the promotional period. The exact percentage, minimum qualifying loss threshold, and payment schedule (e.g., Monday to Sunday weekly cycle) are displayed in the promotions section of your account. Cashback is calculated based on your net loss—total stakes minus winnings—across all sections (sportsbook, live-dealer, slots). The amount is credited to your balance automatically once the week ends and conditions are met. Read the specific promotion terms for details on eligibility, blackout dates (e.g., during Idul Fitri or other holidays), and any restrictions on game types.

Your sonolus account includes password management (change or reset via email link), login history (view devices and locations where you signed in), and session control (sign out remotely from other devices). Your profile settings let you update email and phone number for account recovery. You can also request your personal data or account closure via support. For security, we recommend changing your password regularly, using a strong combination of characters, and signing out on shared devices. If you notice suspicious activity—unfamiliar logins, unexpected transactions, or account lock-outs—contact support immediately with details so we can investigate and assist.

sonolus support is available via email and in-app messaging during business hours. Response times vary depending on volume and complexity; straightforward inquiries (password reset, payment status, game rules) are usually answered within standard timeframes. For urgent issues (account compromise, payment disputes, withdrawal delays), mark your message urgent and provide as much detail as possible so we can prioritise. Live text chat may be available during peak hours; check your account's help section for current availability. We do not offer customer support, but our team works to assist you as quickly as possible during available hours.