Trouble signing in?

Forgotten your password? Click the "Forgot your password?" link on the login form. Enter your email address and we send a secure reset link to your inbox. Follow the link to create a new password. The reset link expires after a few hours for security, so complete it promptly.

Account locked or suspended? If your account has been locked after multiple failed login attempts, wait subject to verification and try again. If the account remains locked or you see a suspension notice, contact our support team via email with your account username. Provide any relevant details (e.g., unusual activity, recent changes) and we will review and advise next steps.

Unrecognised login activity? If you see login alerts for unfamiliar devices or locations, change your password immediately and contact support. We recommend reviewing your account activity log (if available in your account settings) and enabling two-factor authentication if offered.

Security tips for your sonolus login

• Use a strong password: Combine uppercase, lowercase, numbers, and symbols. Avoid birthdates, usernames, or dictionary words.
• Never share your login details: sonolus support will never ask for your password. If someone asks, it is a scam.
• Log out on shared devices: Always click "Sign out" when using a computer or phone that others access. Do not rely on the browser back button.
• Check the URL: Ensure you are on sonolus.netPhishing sites may look similar but have slightly different addresses.
• Update your browser: Keep your browser up to date to benefit from the latest security patches.
• Be cautious with email links: Login links in emails should direct you to sonolus.net. If an email claims to be from sonolus but the link looks suspicious, do not click it.
• Report suspicious activity: If you notice unauthorised access or unusual transactions, contact support immediately with details.

Account access across devices

Your sonolus account works on desktop browsers, mobile browsers, and native apps (where available). You can log in from multiple devices simultaneously—for example, check your account on your phone while a match is running on your laptop. Each login is independent; logging out on one device does not affect others.

If you use the "Remember me" option on a personal device, your login session persists for convenience. On a shared or public device, always uncheck "Remember me" and manually sign out after use. This prevents others from accessing your account and balance.

Getting help with your account

Our support team is available via email and in-app messaging during business hours. If you have questions about your account, need to verify your identity after a password reset, or suspect fraudulent activity, reach out directly. Provide your account username or registered email, and a clear description of the issue.

We typically respond to support requests within standard timeframes. For urgent matters (account compromise, suspected fraud, or payment issues), mark your message as urgent and include as much detail as possible. We will prioritise your request and follow up promptly.